Is the 12 month money back guarantee really "no quibble"?
How does Eddy inhibit scale formation?
Is Eddy a water softener?
Where do I fit Eddy?
Can I fit Eddy outside?
Can I fit Eddy myself?
I have a large house. Is Eddy powerful enough?
Will I notice an immediate difference after fitting Eddy?
How much does Eddy cost to run?
Does Eddy work on copper, lead, plastic or iron pipes?
What sizes of pipe does Eddy fit?
My incoming water line splits in two after entering the house?
Does Eddy offer
protection to my heating system or water heater?
For how long does the Eddy water treatment remain effective?
Will Eddy remove scale already present in my water system?
Will Eddy help with skin problems?
I've heard that separate "plug-top" power supplies are
How long is the cable from AC outlet plug to Eddy unit?
How much space do I need? How big is Eddy?
Does it matter which way the water flows through the coils?
Do units sold for the USA have the correct power supply and power
Is Eddy tested to comply with necessary compliance standards?
In what languages is the instruction booklet available?
How long is the parts and labour guarantee?
the 12 month money back guarantee really
Our 12 month money
back satisfaction guarantee is completely "no quibble".
If you are unhappy with the performance of your Eddy unit for
any reason whatsoever within 12 months of purchase, simply return
the unit to us for a full refund of your purchase cost. As a matter
of principle we will test any returned unit and inform you of
any fault condition so that you can request a replacement unit.
Eddy is sold for DIY installation so we do not undertake to reimburse
any costs incurred from the use of professional tradesman for
fitting Eddy. We receive a negligible number of returned units
and the vast majority of our customers are highly satisfied with
the performance of Eddy which either meets or far exceeds their
does Eddy inhibit scale formation?
Eddy produces a complex electro-magnetic wave which is applied
through two coils wound round your incoming water supply pipe.
In this way your water is subjected to an ever changing magnetic
field as it passes through the coils. This alters the electric
charge distribution on the crystals of limescale in your water
supply and changes the adhesion properties of the limescale so
that it no longer deposits itself on your clean surfaces, within
your pipes or inside your appliances, so that they are freed of
its damaging and corrosive effects. Eddy does not add anything
to the water and it does not remove any healthy minerals. Limescale
stays in solution in the water and is simply washed away!
Eddy a water softener?
is not a water softener, but in the majority of cases it can remove
or greatly reduce the nuisance of limescale without the initial
cost of a water softener and without the ongoing costs of salt
for a water softener. Due to our 12 month money-back warranty
you can try Eddy without any risk and we are sure you will agree
with many thousands of satisfied customers that Eddy will remove
the need for an expensive water softener in the majority of cases.
Please see our 100% genuine customer
testimonials from just a few of our happy customers who agree
that they do not need a water softener after fitting Eddy.
do I fit Eddy?
is usually fitted to your main cold water supply line at the point where it enters your home. In
this way all of the water in your house will be treated, including
water used in the hot water system. In cases where you cannot
get to the main supply pipe, Eddy should be fitted at the earliest
accessible point in the system.
I fit Eddy outside?
is designed to be installed indoors but some of our customers
have used it outdoors by installing in a weatherproof enclosure.
The plug-in power unit should also be protected from the weather.
Another option (if practical) is to use longer coil cables so
that the main unit and power supply are mounted indoors, but the
cables pass through the wall to the pipe. Alternatively the main
unit can be placed outside (in weatherproof enclosure), and the
power supply can be used with one of our low voltage extension
power cables to get from the power socket indoors to the main
unit outdoors. We sell a set of cables with longer coil wires
for larger pipes, but if these are used on a standard one inch
pipe, then the distance from the coils on the pipe to the main
unit can be up to 8 ft. The standard power cable supplied is about
6ft long. We sell extension low voltage power cables in lengths
of 9.5ft and 16ft.
I fit Eddy myself?
We believe that anyone can fit Eddy
safely and simply. All that is required is the ability to identify
the mains water inlet to your home (instructions given) and find
a mains electricity socket within a short distance of the Eddy
installation position (or use a mains extension lead if necessary).
No special tools are required. If, however, after reading the
comprehensive instructions supplied you feel unable to tackle
the job, any electrician or plumber should be able to fit Eddy
for you in about half an hour.
have a large house. Is Eddy powerful enough?
we designed Eddy we decided to produce one device capable of treating
any sized property up to and including small industrial applications.
Eddy will easily cope with most sizes of domestic property and
is already in very successful use in small industrial applications
which are more arduous than anything likely to be encountered
in the domestic situation. We believe that Eddy is the most powerful
electronic descaler available for domestic use.
I notice an immediate difference after I fit Eddy?
a few weeks, newly formed scale deposits are soft and powdery
and can be cleaned off easily from taps and sinks. Your hot water
system may need turning down to a lower temperature setting, saving
you money. Kettles start to show a marked reduction in scaling
and any scale remaining should become soft and easily rinsed away.
Shower heads remain free running and people report that they use
less soap, detergents and shampoos. Not only that, but Eddy gets
to work on existing old scale and over time should literally clean
up your water system and restore its efficiency. Some of our customers
have also reported a major improvement in skin problems such as
eczema (please see testimonials).
much does Eddy cost to run?
draws very little power. At current standard electricity prices,
Eddy will cost approximately 10 cents per week to run.
Eddy work on copper, lead, plastic or iron pipes?
Eddy can be installed on a copper, plastic,
or iron pipe, but we do not recommend installation on pipes made
from lead, as descaling a lead pipe may re-expose your water to
direct contact with lead. Without descaling, the coating of limescale
inside your lead pipes may offer some protection against the detrimental
effects of lead on your health. Unlike many manufacturers, we
therefore feel unable to recommend installation on lead piping.
There is often a pipe of different material (copper or plastic)
further "downstream" of where the lead main enters the
house so a suitable installation point can usually be found.
sizes of pipe does Eddy fit?
The US model of Eddy comes with coil cables adequate
for fitting on pipes from approximately 3/4 inch diameter up to
1 inch diameter. On a 3/4 inch diameter pipe, each coil is wound
with around 40 turns onto the pipe. With larger pipes, less turns are
wound (approximately 30 turns onto a 1 inch pipe), but there
is no reduction of the magnetic field. Any magnetic field strength
lost through fewer turns is made up again by the larger cross
sectional area of the coil on the larger pipe. For pipes with
a diamter of 1.5 inches or more please see the extra-length coil cable set in our web store
incoming water line splits in two after entering the house?
No problem. We designed Eddy with two
coils for two reasons. Firstly, because winding two coils around
your incoming cold water line increases the time for which the magnetic
field is applied to your water, increasing the efficiency of the
treatment. Secondly, in situations where the the pipe splits immediately
in two after entering the house you can simply wind one Eddy coil
on one of the pipes after the split, and the other coil on the
Eddy offer protection to my heating system or water heater?
There are many different types of boiler,
furnace and water heating systems commonly installed in the US
home. Pumped water heating systems are heated indirectly using
a closed circuit of water which is filled and then sealed between
boiler/furnace service intervals. Eddy treats the incoming water
main and so cannot offer protection of this secondary heating
circuit or the boiler heat exchanger in this type of system. You
should consult your heating system engineer for advice on additives
that may help protect against system damage in hard water areas.
Eddy may offer some additional protection to your water heater,
primarily any parts that come into direct contact with the incoming
fresh water supply, such as inside hot water storage vessels or
the heat exchanger in some types of tankless water heaters. The
amount of additional protection given is dependent on the exact
hardness in your area and also the chemical composition of the
naturally dissolved solids in your water supply. Also the operating
temperature that the heater is adjusted to work at. In the majority
of cases Eddy can be highly effective in helping to reduce scale
build up in your hot water heating system.
how long does the Eddy water treatment remain effective?
on the degree of your water hardness, we would normally expect
water treated by Eddy to retain its beneficial properties for
up to 72 hours after treatment. This is more than adequate in
a house with normal water consumption to ensure that any water
in the main cold water storage tank and also the hot water tank
is fully replenished before the benefits of treatment wear off.
In houses with very low water consumption you may wish to consider
fitting an additional Eddy unit to the "exit" pipe from
the main water storage tank, though we always recommend trying
one unit on the incoming main first as this usually proves more
than adequate. In houses where
there are no storage tanks, Eddy is at its most effective, as
water is used very soon after treatment at the incoming main.
Eddy remove scale already present in my water system?
cannot guarantee that Eddy will remove all of your existing limescale
deposits, but Eddy does change the crystal formation of limescale
in the water and in time it should slowly dissolve existing deposits.
How effective this feature will be depends on many factors, such
as the exact hardness of your water, chemical composition and
flow rate (flushing action) in your system. In the majority of
cases deposits should be slowly eroded after fitting Eddy.
Eddy help with skin problems?
We did not specifically design Eddy
to help with skin problems, though we have had customers report
an improvement in skin conditions after fitting Eddy. Please see
our testimonials section for reports
heard that separate "plug-top" power supplies are unreliable?
Some manufacturers claim that "plug-top"
power supplies as used with Eddy are unreliable. Our power supplies
are manufactured by one of the world's largest power supply manufacturers,
who are registered with BS-EN-ISO 9001:2008 standards (the highest
standard). They have been specially chosen (like all of the components
in Eddy) for supreme reliability which has been well proven during
the time that we have used them. The unit is also very small and
light - barely larger than a standard power plug.
long is the cable from power plug to Eddy unit?
The cable from the plug-top power unit
to the main Eddy unit measures approximately 6ft. We can
supply extension cables if you need to mount the Eddy unit further
than 6ft from your available power outlet (see online
much space do I need? How big is Eddy?
The dimensions of the main unit are
(w x h x d):
6.75inches x 3.5inches x 1.5inches
it matter which way the water flows through the coils?
It does not matter in which direction
the water flows, or whether the water flows through the red coil
before the yellow coil or vice versa. All that matters is that
all of the water that you wish to treat flows through at least
one coil or the other or preferably both. For this reason we recommend
fitting on the incoming cold water main to the property.
units sold for overseas have the correct voltage and style of
All Eddys are sold with a special power
supply that adjusts automatically to the mains voltage in your
country. Units sold for the USA have a USA style plug. If you
have other requirements, please let us know which power plug style
you would like us to supply when you order (USA, Euro or UK).
Eddy tested to comply with necessary compliance standards?
Eddy is tested to comply with
all necessary FCC standards for sale in the USA.
(Certificates available for inspection).
what languages is the instruction booklet available?
The instruction manual supplied with Eddy
is currently printed in the English language only. We hope to
supply a multi language version in the near future.
long is the parts and labor guarantee?
Eddy comes with a LIFETIME repair or
replace guarantee in the event of electrical failure. Should the
unit suffer electrical or mechanical malfunction at any time during
the ownership of the original purchaser, and be returned to us
together with proof of purchase, it will be repaired, or replaced
with a unit of identical or updated specification. All components
in Eddy are "double rated" to ensure a low failure rate
and a very long service life. We are proud to report that very
few units are returned because of component failure.
. . . . so what have I got to lose? Absolutely
nothing! In the unlikely event that you are unhappy with the performance
of Eddy in any way, we offer a no quibble full refund
of your purchase cost at any time up to 12 months after your purchase.
Order Eddy today and start enjoying the huge benefits of limescale
free water in a chemical free, environmentally friendly way. And
remember.... it’s totally risk free due to our money back